Refund & Service Policy

Welcome to S.K ENTERPRISES. We are committed to delivering professional, reliable, and transparent LED TV repair and maintenance services. This Refund & Service Policy explains the terms governing our repair services, inspection charges, service warranties, cancellations, and refund eligibility.

By booking or using our services, you agree to the terms outlined in this policy.

1. Our Services

S.K ENTERPRISES provides repair, maintenance, and troubleshooting services for:

• LED TVs

• Smart TVs

• LCD TVs

• Android TVs

• Other television models and brands

Our services may include:

• LED TV diagnostics and repair

• Screen and display issue troubleshooting

• Sound and audio repair

• Backlight replacement and repair

• Power supply repair

• Motherboard and circuit board repair

• HDMI port and connectivity repairs

• Smart TV software troubleshooting and updates

• Preventive maintenance services

All repair services are subject to technical feasibility and the availability of spare parts.

2. Doorstep Repair Services

We provide convenient doorstep repair services across:

• Chandigarh

• Mohali

• Panchkula

• Kharar

• Zirakpur

• Nearby surrounding areas

Customers are required to provide accurate contact details, service addresses, and information about the television issue when requesting service.

Before commencing any repair work, our technician will inspect the television and explain:

• The identified fault or issue

• Estimated repair charges

• Spare parts required (if applicable)

• Estimated completion time

Repair work will begin only after receiving customer approval.

3. Inspection and Visiting Charges

A diagnostic, inspection, or visiting charge may apply for technician visits.

These charges cover:

• On-site inspection

• Technical diagnosis

• Fault detection

• Service consultation

Inspection or visiting charges are generally non-refundable once the technician has completed the inspection and diagnosis process.

Customers will be informed of any applicable charges before scheduling or confirming the service.

4. Refund Policy

Refund requests may be considered under the following circumstances:

• Payment was received but the requested service was not provided.

• Duplicate payments were made by the customer.

• Advance payment was collected, but repair could not be completed due to technical limitations or unavailable spare parts.

• Billing or payment processing errors occurred.

Approved refunds will be processed within a reasonable timeframe using the original payment method whenever possible.

5. Non-Refundable Situations

Refunds are generally not available in the following situations:

• The customer declines repair services after diagnosis or inspection.

• Inspection or technician visit services have already been completed.

• Repair services have been completed and accepted by the customer.

• Delays occur due to spare part availability or supplier-related issues.

• Damage occurs due to misuse, accidental damage, water exposure, electrical fluctuations, or improper handling after repair completion.

• The customer changes their decision after approving or completing the repair.

6. Service Warranty

Selected repairs may include a limited service warranty depending on the type of repair performed and parts replaced.

Warranty coverage applies only to the specific repair work carried out by S.K ENTERPRISES technicians.

The warranty does not cover:

• Physical damage

• Cracked, broken, or damaged screens

• Water or liquid damage

• Power surge or voltage fluctuation damage

• Fire, accident, or environmental damage

• Unauthorized repairs or modifications by third parties

• Faults unrelated to the original repair

All warranty claims are subject to inspection and verification by our technical team.

7. Repair Timelines

Repair completion times may vary depending on:

• Television brand and model

• Nature and complexity of the fault

• Availability of spare parts

• Testing and quality checks

• Customer approvals and communication

While we aim to complete repairs promptly, exact timelines cannot always be guaranteed.

8. Customer Responsibilities

Customers agree to:

• Provide accurate information regarding the television problem.

• Ensure a safe and accessible working environment for technicians.

• Verify television functionality after repair completion.

• Make timely payment for approved services.

• Report any service-related concerns promptly.

Failure to provide accurate information may affect repair outcomes and service timelines.

9. Independent Service Provider Disclaimer

S.K ENTERPRISES is an independent television repair and maintenance service provider. We are not affiliated with, authorized by, endorsed by, or associated with any television manufacturer, brand owner, or official service center.

All trademarks, logos, and brand names belong to their respective owners and are used solely for identification and informational purposes.

10. Policy Updates

S.K ENTERPRISES reserves the right to update or modify this Refund & Service Policy at any time to reflect changes in business operations, legal requirements, or service practices.

Any revisions will be published on this page and become effective immediately upon posting.

11. Contact Information

For service support, warranty claims, refund requests, or policy-related inquiries, please contact:

S.K ENTERPRISES

Address:
765, MOH. SADDIKPUA,
20 FUTA ROAD,
Pilkhuwa, Hapur – 245304,
Uttar Pradesh, India

Phone: 7888803885

Email: info@homerepairsolution.in